Refund policy

Returns & Exchanges Policy

Due to the handcrafted and personalised nature of our products, we do not offer refunds.

However, we want you to be happy with your order:

• Exchanges are accepted only if the item arrives damaged or defective.
• You must notify us within 48 hours of receiving your order.
• Please include clear photos of the damaged item and packaging.

Once approved:

• We will arrange a replacement or exchange.
• Items must be returned in their original condition and packaging.

Important Notes

• As all items are handmade, slight variations may occur — this is part of the charm and uniqueness of each piece.
• Colours may vary slightly due to screen settings.
• We are not responsible for delays caused by courier services.